Refund & Satisfaction Policy
At MolyIPTV, we stand behind the reliability of our Canadian streaming network. We provide a transparent 7-Day Technical Resolution & Refund Guarantee on all new subscriptions.
1. The 7-Day Technical Guarantee Window
If you encounter persistent technical issues—such as persistent stream buffering, server-side channel outages, or incompatibility with your streaming hardware—our priority is to resolve the configuration. If our technicians cannot resolve the problem within 7 days of your purchase date, you are entitled to a 100% full refund.
2. Qualifying Refund Conditions
Refunds are promptly approved under the following verified technical scenarios:
- Severe, recurring stream freezing caused by MolyIPTV CDN infrastructure that cannot be mitigated via port or player reconfiguration.
- Inability to authenticate account credentials on verified compatible hardware (Firestick, TiviMate, Smart TVs).
- Duplicate billing or mistaken multiple orders placed in error.
3. Non-Refundable Scenarios
To prevent fraud and abuse of digital streaming credentials, refunds are not provided under the following circumstances:
- • Requests submitted after the 7-day satisfaction window has expired.
- • Local residential internet failure (e.g. your home internet is disconnected or below our minimum 15 Mbps speed requirement).
- • Account suspension resulting from violation of our Terms of Service (e.g. streaming on multiple devices simultaneously on a 1-connection plan).
- • 24-Hour Trial Passes, as these are provided 100% free of charge with zero billing.
4. How to Request a Refund
To initiate a technical resolution or refund request, send an email to support@molyiptv.cc with the subject line "Refund Request - [Your Order Number]". Please describe the specific issue you encountered and the device model you are using.
Once approved, refunds are credited back to your original payment card, PayPal, or crypto wallet within 3 to 5 business days.